ACPI Driver Issues on Windows 7 Devices: A Comprehensive Guide
Problem: Missing ACPI Driver for Kabylake Platform
Intel has announced that the ACPI driver for Kabylake platform products is only available for Windows 7 64-bit operating systems. This means that users running Windows 7 32-bit will not be able to install the driver.
Solution: Install Microsoft Hotfix or AMD Driver
To resolve this issue, users have two options:
- Install Microsoft Hotfix: Microsoft has released a hotfix (KB4476976) that enables the installation of the ACPI driver on Windows 7 64-bit systems. This hotfix is only applicable to Windows 7 64-bit.
- Install AMD HDMI Audio Driver: If users have an AMD graphics card with HDMI audio functionality, installing the latest AMD HDMI audio driver may resolve the ACPI driver issue.
Troubleshooting Tips
If the above solutions do not work, users can try the following troubleshooting tips:
- Update BIOS: Updating the system BIOS may resolve the ACPI driver compatibility issues.
- Check Device Manager: Ensure that the ACPI driver is not already installed or disabled in Device Manager.
- Contact Manufacturer: If all else fails, users should contact the manufacturer of their computer or motherboard for further assistance.
تعليقات